Frequently Asked Questions

Answers to common questions about Klink.

If you can't find the answer you're looking for, feel free to contact our team for further assistance.

Klink helps future and existing home owners build a home ownership plan. At first, you set your home ownership goals to see how long it will take to get there and what might be holding you back.

After linking your accounts, Klink generates insights to help you understand your spending, where you have opportunities to save more, and what may be damaging your chances of buying the home you want. Whether you are a first time buyer or looking to buy your next home, Klink helps you get there sooner.

Sign up to receive updates about Klink here. You can also follow us on Instagram, TikTok and X (Twitter) for news and updates.

We are a team of passionate engineers, designers, product and finance people who care deeply about helping more people achieve their dream of home ownership.

We are the same team who built Keyzy, the rent-to-own solution for aspiring home buyers without a deposit to qualify for a mortgage.

Yes, the Klink App is free to use. You will only be charged if you subscribe for further insights, which are opt-in only. There’s plenty to do in the Klink App free of charge!

You can download the Klink App on the Apple App Store or on the Google Play Store

Klink App is available on iPhone (iOS 13 and higher) and on Android (Android 6.0 and higher).

Klink serves England, Wales and Scotland, however the app is available internationally in the Apple App Store or on the Google Play Store.

During the sign-up process, we ask for your earnings and savings as well as information about the home you want to buy. This allows us to build a personalised plan for when you can buy the home you want. We don’t share this information with anyone else.

Your information is stored securely according to industry best practices such as encryption in transit and encryption at rest.

We are registered with the Information Commissioner’s Office (Reference: ZB665026). You can find more information about our information security procedures in our Privacy Notice.

You can earn Klink coins just by opening the app daily, or through various activities such as making purchases, participating in quizzes, referring friends, and engaging with our content.

Log into your account and navigate to the Klink rewards section to see your current rewards balance and transaction history.

Please go to Klink Prize Competition Terms & Conditions to learn more.

If you notice that your Klink coins or diamonds are missing, follow these steps to resolve the issue:

• Review Recent Transactions: Log into your account and navigate to the Rewards section to review your recent transactions. This will help you confirm if the rewards were earned and recorded correctly.
• Allow Processing Time: Sometimes, there may be a slight delay in rewards being credited to your account, especially after recent activities or purchases. Wait for 24-48 hours to see if the coins and diamonds appear.
• Contact Customer Support: If your rewards are still missing after reviewing recent transactions and allowing for processing time, contact our customer support team for assistance at [email protected]. When contacting support, provide as much information as possible, including your account details, the activity or purchase in question, and the expected number of coins. This will help us investigate and resolve the issue more quickly.

In our rewards program, coins are used to determine your position on the leaderboard for each competition. Please check the Prize Competition Terms & Conditions page for more information.

The prize draw is an exciting opportunity for you to win cash prizes, and your chances of winning depend on the number of diamonds you earn over time.

Earn diamonds by participating in activities such as completing quizzes, referring friends, and completing your profile. You can view your accumulated diamonds in your account dashboard.

Each diamond you earn corresponds to an entry in the draw. The more diamonds you earn, the more entries you will have in the draw.

Your diamonds are automatically converted into draw entries, subject to you logging in at least once and taking at least one quiz per period.

The draw takes place regularly, where winners are randomly selected based on the number of entries (diamonds) they have.

Winners will be announced and notified via email or through their account dashboard.

Prizes for the draw can include cash, gift cards, exclusive products, or other exciting rewards. Winners will receive instructions on how to claim their prizes once notified.

Be sure to read and understand the specific Prize Draw Terms & Conditions for the draw. These include details on eligibility, entry limits, prize distribution, and other important rules.

The Klink App includes guides, knowledge nuggets and checklists to help our users improve their financial wellness, prepare for buying a home and getting ready to qualify for a mortgage.

You can view some of our guides on our Guides page.

Yes! You can submit an article request by clicking here.

You can contact us in app at Profile > Settings > Help & Support. Alternatively, you can email us at [email protected].

Klink App Limited is acting as an agent of TrueLayer, who is providing the regulated Account Information Service, and who is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 901096).

Please send an email to [email protected] and include information about the issue or bug. It is also helpful to add a screenshot of the issue.

You can change your notification settings in the Klink App at Profile > Settings > Notifications.

At Klink, we are committed to providing a service of the very highest standard. We recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can make them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by emailing us at [email protected].

When you contact us, we’ll aim to resolve the issue straight away.

If we’re not sure whether you’d like to raise a formal complaint, we’ll check back with you to make sure we understand fully so we can address your request in the most appropriate way.

Where we believe we can resolve your complaint within three working days, we will send you our response within that timeframe.

If the issue is more complex or we can’t resolve the problem within three working days:

• We’ll send you an email to confirm we’ve received your complaint within that timeframe.
• We’ll always aim to provide a final response to your complaint within 15 calendar days. In exceptional circumstances, if there is a delay beyond 15 days, we’ll keep you posted on our progress explaining the reasons for the delay and the date on which we’ll provide a final response (which will be no later than 35 working days from the date we received your complaint).
• When we provide our final response, we’ll confirm our decision on your complaint, what we’ll do to put things right and information about the Financial Ombudsman Service.

If you’re not satisfied with our final response, where you are eligible, you’ll have the right to refer your case to the Financial Ombudsman Service (FOS).

Their address is: Financial Ombudsman Service, Exchange Tower, London, E14 9SR. More information about the service can be found on their website www.financial–ombudsman.org.uk or by calling them on free phone 0800 023 4567 or emailing them at [email protected]. FOS also provide an online complaint form which is available on their website at https://help.financial-ombudsman.org.uk/help.

In line with our Privacy Notice, you can request to delete your information when you delete your account.